- 作者: Meryl Runion,Susan Fenner
- 出版社/メーカー: McGraw-Hill Education
- 発売日: 2011/07/01
- メディア: ペーパーバック
- この商品を含むブログを見る
Table of contents
1. Perfect Phrases to Establish Yourself in Your New Role
- Introduce Yourself to a New Manager
- Forge a Manager/Admin Partnership
- Relate Your Best Work and Communication Style
- Discover Your Manager's Preferred Work and Communication Style
- Establish Your New Role with All Levels of Employees
- Collaborate with Other Office Professionals
- Questions About and Comparisons with Your Predecessor
- Initiate Meaningful Small Talk
2. Perfect Phrases to Manage Inevitable Learning Curves
- Ask for Help Getting Oriented
- Handle Questions You Can’t Answer
- Let People Know You’re New
- Request More Detailed Explanations
- Clarify Office Jargon
- Get Support from People Who Know Your Job
- Admit Mistakes and Look Good in the Process
- Admit You Are in Over Your Head
- Apologize Without Groveling
3. Perfect Phrases to Establish Communication Agreements
- Establish Communication Agreements with Your Manager
- Establish Communication Agreements Within Work Groups
- Arrange for Regular Meetings with Your Manager(s)
- Assure That You Are Consulted on Decisions That Affect You
- Discuss Solutions to Communication Breakdowns or Confusion
- Explain Special Communication Needs
- Adapt Communication Modalities to Preferred Styles
- Select the Best Communication Technologies
- Get the Focused Time You Need
4. Perfect Phrases to Manage Managers
- Correct a Manager's Mistakes
- Get a Manager to Admit Mistakes
- Break Bad News to a Manager
- Organize Your Manager
- Get Your Manager to Learn and Use the Latest Technologies
- Challenge Questionable Decisions
- Get Your Manager to Make You Look Good
- Summarize Information
- Get Your Manager to Prioritize Your Work
- Suggest That Your Manager Ask for Help
- Get Managers to Manage Rather than Abdicate
- Give Advice to Managers
5. Perfect Phrases to Manage Multiple Managers
- Clarify Your Role in Multiple-Manager Relationships
- Get Multiple Managers to Collaborate When Delegating
- Get Multiple Managers to Agree on Your Priorities
- Address Late, Inaccurate, and Incomplete Projects
- Get Yourself out of the Middle of Multiple-Managers’ Conflicts
- Address Managers Who Bypass the System
- Clarify Communication Pathways Among Multiple Managers
- Handle Confidentiality with Multiple Managers
6. Perfect Phrases to Deal with Sticky and Unethical Situations
- Address Disrespectful Manager Behavior
- Address Inappropriate Manager Behavior
- Respond to Unethical Requests
- Respond to Unethical Behavior
- Deal with Your Manager’s Family and Personal Requests
- Deal with Inappropriate Personal Requests from Your Exec
- Address Requests Outside the Scope of Your Job Description
- Balance Loyalties to Company, Manager, and Others (Including Clients and Board)
- Sidestep Being in the Middle of Rumors, Gossip, and Conflict
- Deal Compassionately with Employee Personal Tragedies
- Manage, Defuse, and Resolve Conflict
7. Perfect Phrases to Optimize Work-Flow Procedures
- Get Support for Developing Standard Operating Procedures
- Identify Obstructive, Counterproductive Procedures
- Suggest Changes for Existing Standard Operating Procedures
- Get Buy-In for New Procedures and Procedure Changes
- Simplify Systems and Procedures for Clarity
- Communicate Protocol for Work Requests and Assignments
- Establish Administrative Deadlines
- Address Procedure Violations
- Establish Priorities for Reporting to Multiple Managers
8. Perfect Phrases to Make Requests and Negotiate
- Negotiate with Vendors
- Negotiate Assignments
- Ask for General Help and Assistance
- Ask for Tech Help
- Ask for Additional Office Help
- Request Technology Upgrades
- Ask for Office Equipment
- Request Reasonable Accommodation
- Ask for a Raise
- Ask to Be Sent to Conferences and Receive Training
9. Perfect Phrases to Clarify Job Expectations
- Differentiate Between Job Standards and Goals
- Clarify Job Description Content
- Prioritize Job Activities
- Align Your Job Priorities with Evaluation Procedures
- Address Job Obstacles
- Finesse Your Job Description
- Enhance Your Job Responsibilities
10. Perfect Phrases to Clarify and Manage Assignments
- Ask Questions to Clarify Work Assignments
- Say Work Isn’t Ready for Admin Input
- Make Your Work Visible
- Decline, Adapt, or Defer Assignments
- Get Results Without Authority
- Delegate Up
- Eliminate Unnecessary Paperwork and Bureaucratic Hurdles
- Get a Manager to See You’re Stretched Too Far
- Communicate the Scope and Challenges of an Assignment
11. Perfect Phrases to Be the Office Innovator
- Offer Training and Coaching
- Train and Coach Gracefully
- Suggest New Opportunities
- Express Opinions
- Recommend Initiatives
12. Perfect Phrases to Bring Out the Best in Everyone
- Promote Interdepartmental Communication
- Get Office Members to Work Collaboratively
- Encourage and Empower Office Members to Be Self-Sufficient
- Address Company Layoffs and Terminations
- Manage Emotions
13. Perfect Phrases to Speak for Your Manager
- Get Your Manager to Authorize You to Speak on His or Her Behalf
- Get Your Manager to Stop Undermining Your Authority
- Get Your Manager to Credential You to the Rest of the Office
- Get Others to Come Directly to You
- Gracefully Inform Someone of Your Manager’s Mistakes
- Make Your Manager Look Good
- Address Complaints and Criticisms About Your Manager
14. Perfect Phrases for Professionalism and Empowerment
- Determine and Expand Your Empowerment Level
- Establish Peer Regard with Your Manager’s Colleagues
- Get Others to Respect Your Profession
- Get Others to Respect Your Professionalism
- Get Others to Refer to Your Position Appropriately
- Request Advanced Training or Education
- Ask for Support in Obtaining Professional Certification
15. Perfect Phrases for Career Management
- Identify Your Career Path
- Request Strategic and Interesting Assignments
- Tie Your Job Functions into Your Career Path
- Tie Your Career Goals into Your Manager’s Best Interests
- Position Yourself for Promotions
- Request a Raise or More Responsibilities
- Get a Manager to Give You Due Credit
- Network for Career Advancement
- Explain When Your Loyalties Have Changed Due to Promotion
- Find a Good Mentor and Develop a Mutually Rewarding Relationship
- Gracefully Leave a Job, a Manager, or a Work Team
- Deal with a Demotion or Loss of Status
- Address Getting Passed Over for a Promotion
- Get Support for Involvement in a Professional Association
